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Selecting a new Help Desk System?
Our software selection
tool can
help you!
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The ON-LINE CONSULTANT will help
you create your RFP for a new Help Desk System and automatically
evaluate vendors' responses .
You'll get
off
to
a
quick start with pre-loaded questions to survey your users, ability
to send RFPs
(questionnaires)
to vendors by email, automatically upload their responses... and easily generate
detailed reports and graphs that compare vendors on functionality, cost,
training, support, and other important factors.
In addition to
background,
general
and
cost sections, surveys are included for
the following functional areas: Call Management, Inventory Management,
Knowledge Base, Reporting, and Technical & Support.
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Here are some sample functional
requirements for Help Desk: |
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Maintain detail work hours and
expenses by task, date, resource, location, and other attributes for
task activities. |
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Track and manage equipment
ownership and service history. |
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Allow users to check on the
status of open tickets. |
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Allow average user to quickly
program "common problem" macros. |
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Allow data in system's database
to migrate from current to future release of system. |
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Provide means to collect and
charge-back expenses to benefiting organizations, departments, etc. |
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Perform software licensing
audits. |
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Maintain automatic triggers for
equipment and software components warranty terms and conditions. |
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More... |
These are just a few sample
requirements from our Help Desk RFP. Items can be
modified and weighted to reflect your unique priorities. You can also add your
own requirements to create a custom RFP.Best of all, you will not have to spend weeks evaluating bulky paper
proposals... the ON-LINE CONSULTANT will do your analysis for you!
Mailing address:
On-Line Consultant Software
1911 Douglas Blvd., Suite 85-147
Roseville, CA 95661
Call: (619) 223-2024
Fax:
(609) 939-1611
E-mail: info@olcsoft.com |
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